Refund policy

Refund & Return Policy

At Wellify, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. This policy outlines how returns and refunds are handled for orders placed through our store.

30-Day Return Window

You have 30 calendar days from the date you receive your order to request a return. Requests submitted after this period may not be accepted.

Condition Requirements

To be eligible for a return, items must meet the following conditions:

Items must be unused, unworn, and in the same condition that you received them.
Items must be in their original packaging, with all seals intact and any tags or labels attached.
For health, hygiene, and wellness reasons, opened or used consumable products cannot be returned unless they are defective.
Proof of purchase (order number or receipt) is required.

How to Request a Return

To start a return, please follow these steps:

Email our support team at {{ email }} with your order number and the reason for your return.
Our team will review your request and, if approved, provide return instructions and the return shipping address.
Please do not send items back before receiving confirmation from us, as unauthorized returns may not be processed.

Return Shipping Costs

Customers are responsible for paying their own return shipping costs, unless the item received was defective, damaged, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refund Processing Time

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. All refunds are issued in Swiss Francs (CHF). Please note that your bank or payment provider may require additional time to post the refund.